Refund policy
Returns/Exchanges
Goods and services are subject to availability. In the event that an item becomes unavailable after an order has been placed, an exchange will first be offered. Should an exchange not be suitable, a full refund will be processed within 30 days.
Orders that require stock to be moved between branches may incur a 12% administration fee should the order be cancelled or returned.
Unless the product is defective, damaged, or incorrect, all return and exchange courier costs will be for the customer’s account.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
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Unworn or unused
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In the same condition you received it
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With tags attached
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In its original packaging
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Accompanied by proof of purchase
To initiate a return, please contact us at info@saltandstitch.co.za.
Damaged or Incorrect Items
Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed accordingly. Please note that your bank or credit card provider may take additional time to process and reflect the refund.
A bank confirmation letter (no older than 3 months) may be required to verify your banking details before the refund can be processed.
Order Cancellations
Salt & Stitch reserves the right to cancel any order where payment has been received. While this is rare, it may occur if stock becomes unavailable or does not meet our quality standards. In such cases, the customer will receive a full refund with no penalties applied.